We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Mum n Baby (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mumnbaby.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
27 Feb 2022 12:29
Like it a lot. Quality is excellent. Packed well. Recommend.
Suzanne van Dongen
24 Feb 2022 01:06
Thank you to the store team for good work and fast shipment of the goods.
22 Feb 2022 12:35
It's a brand new Silent Gate Protector 4 pcs Set, and for such a cost I couldn't resist
17 Feb 2022 07:01
The Silent Gate Protector 4 pcs Set is nice. The store support service was perfect.
14 Feb 2022 01:32
All is good. literally exactly like the pic
14 Feb 2022 01:30
I made some of the best savings by purchasing Silent Gate Protector 4 pcs Set - here it's offered with a solid discount
13 Feb 2022 12:03
quality super! true to description.
12 Feb 2022 12:22
Silent Gate Protector 4 pcs Set is of an excellent quality, just as expected
11 Feb 2022 12:22
even for a small budget Silent Gate Protector 4 pcs Set is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
11 Feb 2022 03:44
Fast and perfect!
11 Feb 2022 01:03
loved the quality and packing of
10 Feb 2022 12:01
pretty and durable, thanks!
10 Feb 2022 12:00
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
7 Feb 2022 04:23
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
7 Feb 2022 01:41
Item with a very good value for money! Conforms to the description.
6 Feb 2022 12:06
Everything corresponds to the description, looks chic. The parcel was fully tracked Recommend 100% Everything is cool
5 Feb 2022 03:34
Brand new Silent Gate Protector 4 pcs Set is always a good buy, especially at such a price. really really really glad i opted for it
2 Feb 2022 12:36
Really pretty! The material is good enough for the price. Really well made, I loved it!
1 Feb 2022 04:05
Delivery really fast!!! thanks!!!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.